Honda of Kirkland Service Center

I had amazing experience with my service advisor Rich. Rich went above and beyond to answer all my queries, was very welcoming and professional. The service was quick , barely took an hour for bunch of things I had done ????. Will definitely keep coming back here . Services: Wheel alignment, Brake service & repair, Oil change

TLDR: GO SOMEWHERE ELSE!!!!!! I bought my car in 2016 from Honda of Kirkland and I’ve always came here for service. This place use to be great and trustworthy. However, this time I went in for a regular service and ask them too look at the brakes. They told me they would call if they fond anything. They didn’t. They went ahead with the service unauthorized which cost over 400 dollars. I only found this out when I went to pick up my car and the service center was already closed and no one could speak to me. It’s not even about the price but the lack of transparency. What a shame, definitely never coming back.

This service center makes me cry at every opportunity. I went here to replace my passenger side mirror and they gave me an estimate of $1,000. At first, I cried my eyes out since I can’t afford that kind of repair (I’m a college student with a part time job). Then, I decided to do it myself. The full repair took me an hour and $200. I recently made an appointment for an oil change, but I missed the appointment for personal reasons. I called to reschedule, but they claimed that they couldn’t find my appointment in the first place (I got a conformation email when I booked the appointment so I know that it did exist). Then, they said that their nearest available time is in 8 days. At that point, I just told them I would book it online. Instead, I went to Honda of Bellevue (which has a way easier booking process) and booked an appointment for the next day. Just go to Honda of Bellevue if you like good service, honest pricing, and just less hassle.