Firestone Complete Auto Care

I live in Alabama. I was in Virginia for a family funeral. Ran over a nail, was losing tire pressure. Called several places, everyone too busy. Called the Firestone store, they were really busy but said if I could get there before they close they would fix the tire. Great folks and great service! Fair price!

What is the value of customer service? Businesses never really invest in ROI of customer service! Our niece went to Firestone to get tires, $600.00. What Firestone didn't know was that our family was watching. Well, they did an excellent job, making her feel welcome and respected. Why is that important? We can choose any provider, but BECAUSE she was treated well, I then spent $1400 at Firestone. 1. I was treated respectfully. 2. They gave me what I asked for without trying to sell me anything I didn't. 3. I wholeheartedly recommend Firestone to women, non gearheads, and the elderly. You will be treated excellent! Gentlemen, thank you for taking care of my family!

The response of Roger, Jada and Jonathan was extraordinary. Friendly informative and professional. I caught a nail in my RFT on My Sienna Van. Called the dealer, they had the tire, but no tech. Roger answered my called a was willing to install the tire but in the nicest way possible, he mentioned he had the tire in stock and provided a better service than the dealership. I was blown away how good the whole team operated. Thank you ! Service: Tires