Mr. Tire Auto Service Centers

All of the staff members that I interacted with, both upon dropping off my vehicle, phone calls with updates from staff members about the condition and status of the vehicle, and their patience in explaining the various needs for the vehicle. I felt like I received such respectful and courteous service, and I felt like the needs of the vehicle were presented truthfully and were essential to the needs of my vehicle. None of the expenses seemed unrealistic or overpriced, and the expenses for the services fees seemed reasonable for the quality of service. Thank you for continuing to be a trusted shop with exceptional staff members. I plan to continue using the Mr. Tire Auto Service Center in Falls Church for all of my vehicles maintenance and repair needs for the foreseeable future.

I've been going to Mr. Tire Falls Church for the past few years and generally have had good experiences with the service and communications with them. The quality of service has unfortunately declined since my last visit a year ago. I purchased two new tires, had a steering alignment, and an oil change done. Both new tires were both dangerously inflated to 50 PSI when recommended PSI is 33 and tire itself states on the sidewall not to inflate beyond 45 PSI. I ended up deflating the tires down to 33 PSI myself. Then no one bothered to reset oil service setting with the oil change--not that important but for a shop that is to differentiate on service not great. Lastly, intake person had added on additional services without bothering to explain why, and I had to request itemized service intake form to review and remove. Irony is I had pretty much the same service done a year ago, with the purchase of two new tires then, and no such issues/problems.

Came in to get my tire diagnosed and replaced. The online appointment system is useless, because several other people walked in and the guy at the front acted like he wasn't expecting people to come in. What's the point of an online appointment when I need to come in and tell you what I need serviced anyway? they told me there was an irreparable hole. Ok, I order tires and they tell me it would come in a couple days. The tires arrive and they fix it, and then I realize they mounted the tire in the wrong direction. How does a normal person recognize this issue yet their mechanics didn't? I feel like as a shop that specializes in tires and tire repair, a mistake like this is inexcusable. tires mounted in the wrong direction is a safety concern, treads facing in the wrong direction can cause hydroplaning and uneven wear on your vehicle. Not to mention their prices are not great and their service isn't quick. Guy at the desk will give you attitude and talk to his buddies on the phone while