ANNANDALE AUTO REPAIR

I took my vehicle in for a Virginia inspection. The vehicle was rejected for a tie-rod. I left the vehicle for repair and re-inspection. Upon picking up the vehicle I noticed the vehicle passed inspection but the wrong tie-rod was changed. Aren’t they supposed to check the marked items for re-inspection prior to passing the vehicle? Due to the tie-rod being part of the front suspension I felt it was important to be corrected so I advised the owner who replaced the correct one but charged me again for another even though I disputed the charge. The same inspector who rejected it also passed it. The owner would not admit fault for his employee’s error. The inspector admitted his error in front of me and the owner but the owner of Annandale Auto Repair charged me for both repairs. No room for discussion with the owner who walked away and would not discuss the issue. I will not, nor will anyone in my family go there again, not even for gas.

I know this review is extremely late but this place was amazing. I was passing through Virginia to go home to Pennsylvania to surprise my family for Christmas and broke down. The shop I originally went to to was trying to charge me double of what my mechanic back home told me it would cost. So I called Annandale for a quote and they charged me what I would expect back home. They went out of their way to get my parts and stayed after hours to get my vehicle up and running so I could be home for Christmas with my family. I have been on the road for almost 2 years with work and it meant everything to be to be able to be with my family. These guys went above and beyond and didn't over price me for being out of state. I would recommend them to anyone.

Had a very disappointing experience with this shop just now, despite positive reviews here and elsewhere. I have an old Volvo 2001 that I'm trying to nurse along, and it has a broken window regulator. I was hopeful they could repair it, even though my brother-in-law attempted a temporary fix. They simply refused to even attempt the repair after initial inspection, despite my offer to pay for new parts and new labor, whether the repair worked or not. They won't be getting any more of my fill-ups, inspections or repair business in the future. The reply below questions my honesty, but these are just facts of my experience today. Fortunately for me, Mr. Tire on Lee Highway in Arlington was able to complete the work.