Firestone Complete Auto Care

I dropped my car off with a flat tire at 9:30am. Not one mention of it being an overnight job (I mean it’s just a flat tire). At 5:30pm, EIGHT HOURS LATER, no one has called me regarding my vehicle. When I called to inquire I was told it’s “Still in line to be serviced, are you okay leaving it overnight?” No, no I’m not. I wouldn’t have left it in the first place if I had known it was going to be an overnight service. Now I’ve used Lyft to and from this place, out $30, and my car isn’t fixed. This isn’t the first time I’ve had terrible service here; sadly I returned because it’s convenient. I will not be returning to this location, ever. Happy new year!

I called and made and an appt for 2:00 pm on a friday. When I got there they told me you are dropping it off right? I said no! and they told me it would not be done until Saturday morning. what’s the point of making an appointment for and oil change if it’s going to be there over night? they told me they would call me in the morning when it was ready. I called Saturday morning, the next day, at first they said did not have my vehicle there. Then found it and said my car was ready last night. I asked them to make sure the tires were looked and filled with air, because they were low . The gentleman said yes, it’s part of the oil change service! so I pick it up and my tires are at 26. And this is why i am giving them a bad review: they lied to me about my car being ready, about calling me when it was ready for pick up and about checking the tires! Horrible customer service! i’m never coming here again. they are lazy and irresponsible!!!

Was my first time visiting this location, for that matter coming to Firestone. Jaron was super helpful and worked with me to address my flat tire immediately. Not only that but he also guided me on the right tires to consider and also informed on how they perform free alignment checks and that they offer lifetime alignment packages. Definately will be my go to tire shop going forward.