SheerMetal CARSTAR

My car sat at this facility for almost, if not 3 month only to be told it would be considered a total loss. Their communication wasn’t the best other than the repeated automated texts that wasn’t sent without a true eta on the repairs. Wasn’t the best experience.

Car was being worked on considerably longer than normal, which is the only understandable part. Upon delivery had to ask what 4 gaskets were sitting in my center console. They were gaskets that were never reinstalled in the door handles. Had to get that redone. Then few days later notice passenger side windows not operable from driver side console. When i contacted them, was told, sorry someone should have informed you that we had to order a part for that, and will install it for free when it comes in. Then i noticed some heartworm dog pills i had kept in only one place, the driver side cubby, either went missing, or never returned after the work was done. Yeah i understand. "We're not responsible for lost and...etc etc" Ill just be more responsible on where i take my vehicle next time. Service: Body & Trim

I could not recommend this place more! The made the entire process simple and easy. After having the whole front in of my car damaged I made an appointment with them for the assessment. The appointment was very fast. They then sent a quote and ordered the parts. Once those were received I took the vehicle back to be dropped off. Having to take the car twice was the only real inconvenience, especially if your vehicle is hard to drive with the damage. After that the repair didn’t take long, was done well, and they even cleaned the car. Everyone was also super friendly. I hope I never need them again but I would definitely take it back to them with another accident.