Service King Collision Leander (Now Crash Champions)

This establishment appears to be inadequately representing its capabilities, resulting in a considerable misuse of my time. Having patronized this facility during its Service King era, where proficient collision repairs were conducted, my recent experience under the "Crash Champions" banner has left me questioning the correlation between the name and the service quality observed today. Despite scheduling an appointment for a vehicle repair estimate, my entrance revealed a disheveled environment with scattered dirt and leaves, poorly maintained desks, and disorganization marked by stacks of papers. After check-in with the receptionist situated behind the cluttered front desk, I was informed that her manager was on break, and due to my vehicle being purportedly "taken apart", they were unable to give me an estimate. Subsequently, I waited for approximately 10 minutes, only to be notified that no estimate could be provided. This raised concerns about the establishment's commitment to col

Overall experience was great. Quick and easy. From front desk to technicians, everyone was helpful and always available to answer any questions I had.

Overall, I had a positive experience getting a quote quickly from Service King. All of the people were incredibly cheery and looking to help customers. If someone was waiting, more than one employee asked people who were waiting if they had been helped, if they needed anything, or they were invited to get water or other drinks while waiting. I only came on for a quote, which took less than 15 minutes. The main issue that detracted a start has to do with their systems. They have a messaging system for appointment reminders that sent me the correct times twice, but a half hour before my appointment, it sent a message that I had missed the appointment and sent a prompt to reschedule. I arrived on time and the receptionist said she didn't see anything about it in the system and checked me in. Additionally, there were corrections that needed to be made to the information taken down over the phone. The receptionist made the corrections, and as she continued checking me in she had to correct