Firestone Complete Auto Care

This FIRESTONE is top notch !! THEY KNOW THINGS ????❤️????OTHERS COULDNT FIND! They fixed the family car and saved us +$2,000! We took our '04 Lincoln to 2 different mechanics including the dealership and they all immediately wanted to switch the struts and charge extra for these suspension airbags but FIRESTONE took the time to analyze the car itself and found it was just a couple minor switches! So happy you guys are super thorough ans we have you here in #cedarpark as our #cedarparkmechanics . Thanks for being awesome ???? ???? ✨️

Made an appointment online for manufacturers maintenance. Based on that option alone, I assumed they would know the actions needed based on year and mileage - instead they were asking me what I needed done. I haven’t a clue, I thought that’s what they were alleged experts in? Why was there an option to choose maintenance with no other details then? Told me they could look the car over for 9.99 and tell me what it needed. Nope - I am furious. I drove an hour from Horseshoe Bay due to limitations of finding someone to service the vehicle there - what a waste of my Saturday. I’ll never take my car to another Firestone.

Called for a quote for some tires. Got very friendly service and they were able to get me the tires the same day. I couldn't go in because of work so my wife drove in the car and they told her they lost all their lugnut keys hand had to charge her $140 to break off the lug nut with a lock on it. I called her the second they told her to deny it because I can do that myself in literally less than 15 seconds, and after she asked them to leave it as is, they said they already took it off and I was expecting them to charge $135 in labor for it like they quoted, to replace a $5 lugnut set. However, after some difficulties regarding the pricing, she ended up paying ~ 40% of the original quoted price ($60), which i think is still expensive but reasonable. They also mest up the instructions I gave them and ended up sending us home with an extra old tire. (I asked them to switch the old tire and the spare, before replacing the tires, and they got it mixed up and ended up giving me the spare tire