Service King Collision Grapevine (Now Crash Champions)

I brought my car to get fixed and overall had a good experience. The cons were: it took a LONG time to get my car back which may be understandable, but the communication was lacking for a bit. I would call and each time I would be lead to believe my car was ready by x date. Once that date came my car was not ready and this kept repeating for 3 weeks. Each week this had an impact on my work and personal life as I am not from Dallas and had to fly out to Dallas. so the fact that I was not informed correctly would have landed my rating to a 1/5 stars. The only reason why I am ranking this 4/5 was because of Anthony Scott who actually turned my experience around. I appreciated how he gave me his name to contact and took over. He actually informed me of the process so I wouldn’t have false expectations and educated me on the process. He would call me to keep me informed and gave accurate timelines. Overall work on my car was great and Anthony did an excellent job.

I brought my car in after an accident. I was given a run down of everything the insurance would cover and what they wouldn’t cover. The stuff that the insurance wouldn’t cover was not a big deal to me and I didn’t need to have it fixed. But to the advisor it BOTHERED him because in his words, “he didn’t like putting used(my original parts) on new parts. Keep in mind the used part was something that had been there for six years and was working just fine. Tons of people had worked on my car and it didn’t bother them nor was it something that NEEDED to be fixed. I told him not to worry about it and just fix what the insurance would cover. For some reason he wouldn’t let it go and he wanted to make it look less problematic to him. I get my car back and everything is fine until two weeks later and my check engine light comes on. Long behold the reason my check light came on it due to a problem connected to the part I TOLD this advisor to leave alone. I have spent the last month and a half t

Vehicle was stolen from them!!! Was there for repairs and stolen from their secured parking lot (fence and gate) without their knowledge and didn’t receive a call from them until two (2) days later when they said they “lost my vehicle”. Found the vehicle with $16k worth of repairs that of course Service King was going to get on top of the collision work. They refused to cover the theft deductible, told me it wasn’t their problem, and then refused to repair it. I’m left with a stolen damaged vehicle for 2 months now. Pretty sure the was a inside job! Services: Painting, Body & Trim