Firestone Complete Auto Care

Service is taking way too long. Workers tried there best to get help from store managers and they get no response…there supervisor was sick and left by ambulance. Been here since 8:30 and it’s 12:56 now and still no brake pads. Came in to get rear brakes done on 2018 suburban

Took my CR-V in for a nail in the tire figuring I’d have to replace it. They replaced it, but put an extra 10lbs of air into by mistake. When I got on the highway, the TPMS Problem light came on. I took it back the next day and they recalibrated the sensor, which I had already tried. They said it could take time due to the new tire, never actually checking the pressure in the tire. Also tried to tell me I must’ve ran over something and I would have to bring it back another day since it was near closing time even though my appointment was confirmed. I figured it out on my own after doing some research. What a stupid waste of time.

Do these people know Take 5 exists? Super slow on an oil change (an hour) despite there being no cars in front of me and zero other customers in the store. Had to personally request to get my keys back and check out after the job was done. Boss man asked me if I wanted “synthetic or full synthetic” (I wanted conventional). He made a point of telling me the bill was so low that his mechanics weren’t interested in doing it (…huh?). For that reason he said he’d give it to “the new guy,” who he straight up told me would take 25 min longer than the other tech on duty with nothing to do because “the new guy has to learn.” After all was said and done, I asked if the mileage reminder sticker was in the front window, and he said “it should be.” It wasn’t.