Firestone Complete Auto Care

Stopped in to try and get an alignment 11/19/23 at 9:05AM, 1 car on rack and other bays empty, 1 car in parking lot. Asked if they had any open slots for wheel alignment, and bald rude slob with untucked shirt just replies "no just drop it off." I then ask "so no idea or a time the alignment can be done?" His reply was just leave it and pick it up at 5:00. Wow sh!#@ customer service, the reviews are bad and it's true . Stay away, don't waste your time. Go somewhere else. I'd rather pay more than deal with these discruntled hourly wagers, who don't care about the reputation of where they earn their living. Fix these problems or become extinct....places like this don't deserve to be open for business.

Terrible Terrible service. The lady at the front desk was the rudest I have ever came across. I went there twice for my car alignment. I made the reservation online. I called her before going there, just to make sure that the car will be serviced on time. So asked my co-worker to pick me from the Firestone. When I went there, she said I will have to leave my car for a day. If you only have one employee working, stop have customers make online appointments. Very inconvenient.

Called Tuesday to set an appointment and drop off of my vehicle for squealing brakes for today (Thursday); and they took care of my car and had it ready close to the time they said it would be! Josef went above and beyond with his service! I appreciate you all and will recommend and return!