Chevrolet Service Center

I took my mom to get her car (which is atleast an hr away) that has been in their shop for about a month or a little more. She had turbo replaced, and then the advisor called to inform her she needed a catylitic converter. When we got there, there was already chaos due to a fire truck and ambulance blocking the service driveway. I waited until she got her car before leaving, and it's a good thing because they brought it up with the check engine light already on. Her receipt literally said..." no lights on. Car is good. " So the last advisor left for that Saturday didn't even act like he wanted to help her, but finally put a code reader on the car and printed out almost a hole sheet of codes. So I would like to now say thank you to the idiot that said the car was ready to go & for wasting our the entire Saturday(my only day off) by the time I made it back home. All they needed to do was communicate that it was not ready before driving all the way there. It will be going on a month an

Everybody is very nice here, unfortunately, there seems to be a lack of communication in place leaving me with bad experiences back to back. After waiting a year for a new EV battery, they finally brought me back to replace it and update the software. They had my vehicle for 2 days but forgot to update the software and nobody checked before letting me pick up the vehicle. The other thing that surprised me was that one of my tires was low on pressure and there was a warning about that on my vehicle screen when I arrived. After having my car for two days, you would think somebody would’ve noticed that and topped off my tire pressure. I always give everybody one mistake, accidents happen. I spoke to several people to ensure that when I came back for the appointment time to update the software that it would happen right away as I would be waiting. First time available was five days later. After waiting nearly 2 hours for a simple software update, I was told that the tech had not yet star

Great service as always. Today they couldn't help in our situation, but not their fault. We will continue to use them for all our Chevrolet needs