Excellence Auto Direct

This place was fantastic! Smoother car buying experience we’ve had. We bought a 2019 GMC Acadia in perfect condition and a great price tag! Dora was so great to work with, very helpful and kind, we adored her and so did our kids! This was the most family friendly dealership environment I’ve ever been in! We loved every minute and the best part was we didn’t spend the entire day there, we were in and out in less than 2 hrs!! The car needed a minor fix for a sensor issue and repair to a seatbelt cover, the finished it quickly and without issue. They didn’t try to convince us it was not their responsibility, which was great I’ve had many issues with things like this before. The gal in the service department kept in touch each step of the way during the sensor repair and gave us a great loaner. I had my car back the next day! I honestly can’t put into words how great it was! Such a smooth and stress free process it was so refreshing! Everything was fantastic!! I absolutely love my new car

Got a car here and immediately started having issues with it not even two months in. While the people can be nice, that isn't a substitute for the awful time I've had since buying from them. While the dealership had the vehicle serviced while they had it and I had to bring it in within a week for an electrical issue. They gave me a rental while they had my car for at least a week, and soon after I started having issues starting up again. This time, I brought it to my usual mechanic and it took getting an outside examination to find out that they had the wrong type of battery in my car, so it wouldn't hold a charge when left stationary for long periods of time. Leading to me having issues getting it to start. I brought the battery that came with the car to the dealership and requested reimbursement for the replacement, but they didn't understand and refused to, saying that they can't go off of another mechanic's diagnosis and I should've brought it to them. The dealership refuses to ack

My husband and I met with Dora yesterday and purchased a 2019 Kia Soul, perfect condition and very good price. I cannot give enough credit to Dora. She was amazing to work with, very nice lady, felt like I was a good friend from the time we walked in the door. The finance manager was very nice and helpful. If you are looking for a nice used car this is the place to go. All of their vehicles look brand new, they don't rush you into buying, they understand less than perfect credit rating and will get you the best rate. Go to this place first, and drive away in an excellent vehicle.