Service King Collision Conroe (Now Crash Champions)

Ashley at the front desk seemed helpful when I made my appointment (very polite). She took my claim paperwork, made a copy and scheduled me a week out for the repairs. I mentioned I needed a rental and she replied, "no problem, Enterprise was open until 5:30PM". I showed up a week later (after work @5PM) to drop off my car, Ashley and Jessy looked at me as if wondering why I was there. I said Ashley made me an appointment last week. Jessy took my paperwork and said okay...do you have a payment from Progressive? I told her no, Progressive tried to give me a payout but I declined it because I want the car fixed (Why do I need a payment)? Jessy seemed very knowledgeable and explained Progressive and Geico are hard to get money from and Service King requires a down payment (check from insurance sent to client and then indorsed to Service King) ????. Jessy, immediately called progressive to get proof of a check being issued which was confirmed within minutes. I then thought what a hassle, I

They did good but we had some hiccups with the repairs and with their accepting payment from the insurance company. I have no overall problem with them, but it wasn't 100% ideal.

Just picked up our Honda Civic. Very impressed with the quality of work. Even my grandson said “that car hasn’t looked that good in a minute”. LOL. That’s important since it’s his car & 17 year olds need a good looking car. Thanks again Ashley for all your help through the process.