Classic Collision

My parked vehicle was involved in a hit and run and I called several auto body shops around town and they all were quoting me 1-2 months out just to look at my vehicle and give me an estimate. I was able to locate Classic Collision as an approved vendor with my insurance and it was all up from there! I was able to get an appointment for an estimate within 3 days of initially calling and they immediately started the repairs that same day too. My car was in the shop for less than they originally estimated, so I was able to get it back in about 4-5 days total. The customer service was immaculate from the time I called in to the time I picked my car up! The front desk girls were so nice, the person I worked with the repairs was kind and informative too. My favorite part was being informed about all the phases my car was in via text so I was kept in the loop all along! When I picked up my car I was speechless because it looked incredible and the entire process was so quick, smooth, and pain

If you want to to work with a collision repair shop that will give you peace of mind, be on top of things, and get it done quickly and with no hassle, DO NOT GO TO CLASSIC COLLISION CEDAR PARK. I've been dealing with these folks since January and still don't have my car fixed. Problems that I have experienced: - Horrible communication. They struggle to answer the phone, and they are horrible at communication via email. - Ordered wrong parts - Lack of keeping notes about each situation. - They'll put on hold for 1hr plus. If they can't seem to figure out your situation, they'll send you to a full voice-mail box Overall, plain incompetence and bad training of all people in the front desk. They seem to not know what is going on half the time. Save your self the stress and go somewhere else.

My reviews r taken down . I will continue to tell the truth. Huge unnecessary delays. One of many delays occurred before the 4th and was pushed out another 2 weeks. Mixed up messages…”your car in near completion” only to find dingbat up front got it wrong. Missed a whole area of paint. Discussed w Meredith having trunk latch looked at. She did not and she hid in back when I finally did get to pick up vehicle. They cut corners wherever they can. For example,; I was left with gas tank next to empty for drive home. Really now? Where is the pride in workmanship? Ladies up front are rude if you call them out on their ineptitude.If you want slow half a::Ed service, this is the place for you.