Firestone Complete Auto Care

Do not go here. I had my car serviced for an oil change and break check. The day I had the oil change done, I had an appointment but I didn’t get my car back till 7 hours later and they never put the oil change sticker on the window. They didn’t install the oil splash guard correctly so it got destroyed on my way home and when I pulled into the garage, the splash guard popped off. I took the splash guard up to Firestone the next day and the guy at the desk said he would order the part on Monday when the dealership opened. Come to find out after I put in a negative survey, the store manager called me and told me they never put in an order for a new splash guard so she did it her self. They contacted me a few days later after the part came in, and I scheduled an appointment the following Monday at 9am to have them fix it. I arrived at 8:45am and they pulled my car into the bay and put it on the lift but after an hour and a half I asked the guy at the desk how long before the car will be

This is the third Firestone that I have reached out to to try and get a tire repaired that we bought from Firestone and I've sat on hold with these people for 15 minutes just to be turned down because they don't have time. If the tires would have been bought from a discount tire I can go to any of them and get it fixed with no problem.

Not a fan. Asked about getting the windshield wiper fluid topped off with my oil change and tire alignment, which they assured me was standard protocol. They called me to say my vehicle was ready to pick up and there was still no windshield wiper fluid and they hadn’t changed out the sticker so that I would know when to get my next oil change. Which makes me wonder did they even change my oil or did they just have my car sitting there for a few hours since the windshield wiper fluid wasn’t refilled and I didn’t have a new sticker. You would think this would be standard operating procedure to change the oil, change the sticker and check all the fluids. I have lost faith in the Firestone brand and will definitely not be using this company again. The one good thing I have to say is the front office staff was nice. And they were decently quick at the tire alignment and oil change. But again, however, not sure that any of it even happened since the two things that I was there for I had to