Ben's Workshop

Great customer service, honest pricing and high quality work. I only trust Ben’s Workshop to work on my Mercedes Benz. They look after my S430 and SL500.

Poor service and experience all around. I brought my 1975 450 SL in because it wouldn’t start. It was there for two months, probably just sitting outside. In the 2 months it was there I played phone tag. They performed services that they thought would fix my car. I constantly tried to get ahold of manager for updates with no calls back. I would get ahold of him every now and then with little information and acted dumbfounded at why the car wasn’t starting. And finally he said, “we just don’t know what’s wrong, but before we go any further you need to pay your bill.” They wouldn’t continue to work on my car until I paid them. Paid them for things they did to my car that did not work. I paid them 2k and I got it towed to another shop and they fixed it in two weeks. The shop I took it to knew what the problem was almost immediately and fixed it in a timely manner. No one cared that I got it towed to another shop. Manager didn’t even try to talk to me. They just threw me the keys and said

Not sure what happened to this wonderful institution. It used to be so friendly and efficiently run. But now there's always bad communication, rude service and unnecessary delays. I went in to get my rearview mirror fixed. The owner said they needed special glue and it would be in the next day. Over a week later no one knows where the glue is or if it has been ordered. And the lady who answers the phone snapped how she's doing me a big favor by just looking into the matter. The last time I had work done it was a big ticket and the team was equally impolite and unclear. Sad, the old team was amazing and it was always a pleasure.