Firestone Complete Auto Care

If I could give zero I would. They’ve had my car since 11 am yesterday and still haven’t fixed my tire. I was originally told that it would be 3-4 hours before it would be finished and that I could stay with it or drop it off. I chose to drop it off. No follow up with me at all and they closed for business 7pm that night. I started getting calls this morning stating the tire would need to be replaced, then another call saying they quoted me for the wrong price and that it would be a little more, and a final call saying they can’t find the wheel lock, but for an extra fee they can break it off. I’ve had this car 5 years and the wheel lock has been in my glove box every time I get service done on my vehicle/tires. I then asked to speak with the manager who had a snide, dismissive, and unconcerned attitude telling me that some people have been waiting 3 days. If that’s the case I shouldn’t have been told it was a 3-4 hour wait if you know there was a possibility of a 3 day turnaround. I’l

The worst experience ever! 1st of all I came into get a tire patched. I found out I needled more tires. I purchased these 4 from here in 2021. I told them I needed to be out by noon. I should have told them I plenty of time. Customer Service sucks! Especially the old man just sitting at the window

Very friendly and helpful . I did not have an appointment but they still were available for an oil change!