Doug's Automotive

It really feels good to be able to meet the actual owner of a company. He dropped everything he was doing to come and help me. And he really knows his stuff! Just imagine walking into a place and the owner comes out and helps, and in less than 5 minutes, the problem is resolved. My rear view mirror had completely collapsed on my Porsche and he came out and fixed it in instantly. I didn’t think I was gonna see Doug, but he’s the one that helped. The customer service staff is friendly. In a world where people have lost sight of customer service values, this was refreshing. Service: Side view mirror repair

I got my truck back with the same ticking sound it came with. They told me that they replaced parts on the opposite side of the engine but couldn't explain how they didn't hear that the ticking was still happening. I feel like they just wanted to remove my truck from the shop since it had taken two weeks to fix the previous problem. Either way, bad service. Spent $3200 and still have to take my truck to another shop. Services: Engine repair, Auto engine diagnostic

Went in for a typical tune up. Engine light was not on. It was just time for a tune up. When he started the work he said we need a new manifold gasket and bolt set. Ok thanks for catching that. Preventative maintenance I thought. When our truck was returned to us, we attempted to drive off with it and the engine light came on and was flashing. We didn't make it 20 yards down the road. Brought it back immediately and Doug himself took a look at it. He said it is a bad lifter. Needs new lifters. It cost us an extra $2400. Keep in mind it was in for a simple tune up. Now the lifters are bad. It sounds to me like his shop dropped something in the engine by accident when the tune up was performed. Once he finally began replacing the lifters, he said the cam shaft was bad. Extra cost replacing that as well. Now my new repair total is $4k. He would not admit that all my problems started at his shop. Mistakes happen and I understand that. All I ask is you man up enough to admit mistakes and fi