Christian Brothers Automotive Germantown

We were on a trip far from home when our vehicle started making a noise like the transmission was going to grind itself into oblivion. Even though Christian Brothers, like every other mechanic garage between Nashville and Memphis, were booked solid for three weeks to a month out, they made time to service our vehicle. Special thanks to Evan who works the front desk. Evan provided Ritz Carlton level customer service, from carefully listening to our description of the problem to helping us find a rental car and offering transportation if nescecary to keeping us updated on the vehicle's status, to continuing to research the problem as the vehicle continued to make the noise after the first fix and getting us in touch with a Christian Brothers near our home to complete the service under their warranty. (I worked in the food service industry for over a decade and Evan gave better customer service than many of the people I worked with over the years.) Christian Brothers' mechanics fixed a le

We lost our mechanic of almost 30 years to cancer. About a year since my first experience with Christian Brothers Sonic. It has proven to be an exceptional Auto Repair Center. We have several Motor Vehicles constantly on the road. From regular maintenance through an engine replacement, Christian Brothers Sonic has approached our issues with thoroughness, capability and integrity. Not the cheapest, but not the most expensive encountered. The great difference between Christian Brothers Sonic Drive and virtually everyone else that I've experienced in Memphis the last 25 years is the way they do actually stand behind the work.

$2300 to misdiagnose problem 2 times finally found the issue and wanted $3000 to replace a $400 module. They Lost parts from under the hood and created another issue with parking sensor. When asked about it David told me to drive it for a while and it would go away. When I called back about missing parts and sensor I was told that I would get a call back in a few minutes... HAVEN'T HEARD FROM HIM SINCE!!!