Service King Collision Rawlinson (Now Crash Champions)

Service king is great, they communicated well and my car was good as new before the expected completion date. Would recommend

Overall experience has been very good. I've only used Service King for repairs through my insurance company, USAA. The work and customer service has been splendid. However, my last claim resulted in three trips to Service King. The first for "the initial work and repair". The second for "my bumper is not flushed to the car and it's missing a fastener". The third for "bumper still not flushed and the replaced fastener is still there". On the third time, they didn't communicate with me a plan on how to flush the bumper but instead took my car to the back. A few moments later they drive my car back around. I pull on the bumper and it's still not flush, but this time I see they put glue on the bumper and pushed it back in. At this point, I explained that Google tells me that using glue is the cheap and easy way for "regular" folk like me to use. So why are they using glue and not the brackets and fasteners correctly... Long story cut short. I had to call USAA for my insurance company to ac

If i could give them 0 stars i would give it to them 10x. They have had my vehicle since mar 3 and was suppose to be completed by April 29th. They have given me a different completion date every week since 4/29. I took my vehicle in for accident repair to the suspension. My vehicle is still there at the moment. They just started fixing my suspension issue 5/23. They fixed all other thing that had nothing to do with my accident then on 5/23 realize what the issue was for us bringing the car in to get repaired. It wouldn’t be so bad if they would have just been honest on the completion date instead of us expecting to get our car every week and then that date come and it’s now a new date. We will never use this company again. Service: Steering & suspension repair