Firestone Complete Auto Care

I was advised by Firestone Columbia, SC to book online this morning around 10am so that when I got to Rock Hill location I would be in the system and get seen today. I booked for 2:30 appointment. Decided to get there about 15 mins earlier than my appointment. Noticed a missed call NO Voicemail. Returned the call while in route bc I’m 2 mins away and pull up to see lady on the phone while I’m ringing in. Immediately told to hold when I pulled up. Walked in still on hold. Gentleman comes in to assist and finds the online appointment and ask me when do I want my car back. “Today”, I stated. He walks out comes to talk to the girl at the desk and comes back in and says they can try but might not be until tomorrow says the girl called left a voicemail and email. I showed him she had just called 20mins prior and I missed it. I tried calling and was placed on hold. NO VOICEMAIL OR EMAIL WAS EVER LEFT. The worst part is guy comes in right behind me complaining about is his car ready and how he

Excellent technicians. Car was aligned and had a new tire put on. Had warranty for both so the cost was so little.

My experiences at this establishment have all been positive. The staff has switched a few times, albeit the professionalism has remained.