Image Collisions of Greenville

Do not use Image Collision! I was rear ended and the estimate said: measure frame, replace left leaf spring, bumper, bracket and tailgate. It ended up that they ruined my truck. First- after 1 week, my vehicle was not even touched. After 2 weeks I dropped by and told them, that my biggest concern is the frame- and that they should not do anything, before they know. Too late. Then I had a call, that they waiting on the appraiser, because the frame is damaged and it has to go to a frame specialist. After multiple calls asking for information, suddenly I had the call from Amy, who tells you every time another story and apologizes for the wrong information (I tell it a lie) and tells you the next story. She said, I can pick my truck up. I drove 35 miles just to find out, that my truck was completely disassembled in the shop on the spot, where it was sitting already for 3 1/2 weeks! I talked to Todd, the owner and the technician who had the truck on the frame tester. The tech explained 10 m

DO NOT USE IMAGE IN GRENVILLE SC!!! I brought my 2006 Saab back to them to repair a scratch in the door after being somewhat pleased with them a few months ago. When I picked up the car, a message indicating the headlight leveling system had a malfunction was showing on the info display. Image offered to fix it the following week. After they picked up the car, they told me it would cost $100 to reprogram the system. I was shocked they they had the nerve to charge me for something they broke! So then the guy says he'll be meet me in the middle at $50, nice huh? Well I paid it so I could get my car back and make sure everyone knows what cheap crooks they are. What business wouldn't make a REPEAT customer who spent thousands happy by repairing their own damage for only $50 bucks? None that I will ever use again!

When I made a claim with Allstate for damage on my door (comprehensive) of my WRX, I was asked to visit this location for the estimate. I was not coerced in any way to use this shop, but after meeting the staff and understanding the convenience of the payment and car rental arrangements they offer, I decided to give them a try. Since the damage was minor, I felt it was a good opportunity since I have never had this car in a body shop yet. Amy guided me through the whole process and kept me up to date. The repair only took a few days, and the staff stayed late on a Friday so that I could take my car home for the weekend. There were a couple of small adjustments to make at that time, but they took care of it immediately. I even received nice compliments about my car. The way they detailed it before delivery really impressed me, as well. I would definitely recommend Caliber Collision (was Image Collision) for repairs going forward. Note: The only issue I encountered is that I drove off wi