Advanced Transmissions

I was referred to Advanced Transmissions by one our locally trusted mechanics with high expectations of great service and care of my sentimental 1996 Toyota Landcruiser. Throughout the time my vehicle was in the care of Advanced Transmissions, the receptionist Kelly and mechanics were very professional and remained in communication with me, updating me on the progress of my vehicle and asking me before ordering parts and completing the services needed to make it run properly. Each time I spoke to them on the phone, I asked if it was driving properly and if they noticed anything else that might need to be repaired aside from what they were working on. Each time they responded that it was driving nicely and the items needing to be fixed were being repaired. Upon picking up my vehicle, the battery was dead and the fuel tank was below empty, neither of which were brought to my attention over the course of the three weeks that it was in their care, nor at the counter when I paid the bill. I

Kelly is wonderful!!! She is so helpful and has such a bright personality. I got my car in the Wednesday after the 4th of July and it was ready that following Wednesday!!! Surprisingly fast service considering how busy it was!

Our amazing local mechanic in Pelzer recommended Advanced Transmissions for a rebuild on my 2009 Ford Flex. I dropped it off early, at opening, on a Monday and was repeatedly told it would take 3-4 business days and that I would be updated. No one calls to update you. After 4 business days, I called. Then I had to keep calling until my car was done 8 business days later. On day 8, I learned that when the standard operating procedure there falls apart, they refuse to pivot. All work on your vehicle stops b/c "that's how the world works". Everyone I know makes plans and has to constantly change them to get the job done, but they operate on a different POV at Advanced Transmissions--mainly apathetic and based on predestination. Plus, we were told that they have "BIG customers like Duke Power and Corley Plumbing", so regular customers spending $5k aren't their priority. One bright spot is Kelly. She is great! I wonder, if she is out for 2 days, does no one answer the phone or accept vehicl