Firestone Complete Auto Care

My mother purchased 4 brand new tires from here. 1200. Or so, well she has had nothing but problems with them they will not hold air. She takes it back every time and they blame it on the weather but won't replace them. It's been over 2 months. I don't suggest anyone buy any tires from this location. I don't like to complain but when someone takes advantage of a elder woman something need to be done.

I chose to get an oil change @ the Goose Creek Saint James Location due to the fact that I needed my tires rotated as well. I dropped my vehicle off and was called back when it was ready. I paid and was on my way. Before leaving I checked my tires to ensure they had in fact been rotated. I have been burnt on this before… Low and behold my tires had not been touched. How could I tell you may ask. Well my rims are black and dirty so it is very easy to tell if anything has been done. I could see that they put air in the tires due to the smudges of the dirt in those areas. Everything else on the rim was still just pristine road grim and dirt. I went back inside to ask if they had rotated my tires or just charged me keeping their fingers crossed that I wouldn’t check. Little did they know they aren’t the only company in the area that tries to get away with this trick. The reaction was not what I was expecting. They actually just took my keys and acted like it was no big deal. No apology or

Came in for a single tire replacement after I hit a nail. They were so understaffed that they had to keep my car for almost two whole days before they finally even started working on it. Communication from the business was terrible, every single time I called they told me it would be "just another hour or two", which was a lie every single time. I understand that staffing issues can be difficult, but they should have told me that was the case when I first got there. I could have gone somewhere else and gotten a new tire in an hour instead of wasting two days with Firestone. Lying to me about service times in order to keep me from going somewhere else is despicable.