Firestone Complete Auto Care

Made an appointment, appointment was confirmed. I waited for 50 min outside with my dog and baby and finally went in and they hadn’t even given the mechanics the paperwork. I said never mind I’ll take it somewhere else and there wasn’t so much as an apology sent my way for completely wasting my time. What’s the point in making an appointment?

There’s too much history to even begin with where it all started, but I’ve stuck it out for so long because Firestone holds so many warranties on our cars. There’ve been other complaints, mostly due to the Rock Hill, SC store, so I travel a little further to try and get a better experience. The Fort Mill shop has been better (doesn’t take much more than a pulse to be better than Rock Hill), but they sure goofed this weekend. This past weekend just proves how little communication and/or pride there is in these shops. Let’s start with the previous trip; a normal oil change, rotate, and alignment. The Service Managers calls to ask where I had my wheels put on because they’d left (2) of the centric rings out. I said ‘That’s funny because Firestone is the only shop that’s taken my wheels on and off for the past few years.’ No big deal, as these don’t really affect how the truck handles. Amanda couldn’t get the parts soon enough, so I told her I’d order them and be refunded on the next trip.

I had no idea but apparently Firestone offers a "whole vehicle inspection and a laser frame/alignment check" for under $30. I went in with a salvage title vehicle that I was reassured had only minor body damage. Well the tech informed me there was a bent frame, wheels out of alignment, an o2 sensor had been removed, and they'd turned off the check engine light which was actively throwing 7, yes SEVEN codes. They saved me thousands and I will be bringing all potential cars there for reassurance before my next vehicle purchase. Two thumbs UP!!! Services: Transmission, Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil change