Firestone Complete Auto Care

This is for the Oxford Valley location store number 019356. Steve S. and his crew are the people I want working on my car. They're fair and honest and know what they're doing. I've tried the Levittown location which I live closer to but I choose to bring my car here!

At time of inspection we were told that our Kia needed new brakes and rotors to pass inspection, which is a costly repair. Approximately 2 weeks later we had a second vehicle that was due for inspection. It failed to pass for the exact reason, again a costly repair. At less than 11,000. Miles our Kia is making terrible braking noise. Fortunately the parts were under warranty. Therefore, Firestone replaces parts, brakes I believe. A couple months later the second vehicle begins to make the exact terrible braking noise with only 8,000 miles on the rotors and brakes. We were told by the service department they haven't seen anything like this situation. However the parts were just outside the warranty and it would cost some $600 dollars to replace. Of course we found this unacceptable considering both vehicles had the same repair to pass inspection within 2 weeks of each other and both car repairs fail to last but a fraction of the expected amount of time. To our knowledge rotors should be

In 2020, I had rusted out brake lines in a 2006 Sprinter. I paid a premium to have ALL the brake lines replaced. They ONLY replaced the rusted out sections even though the promise was to change them from the ABS module all the way out to the calipers at the wheels. I had the work done and then had to travel to the West Coast and returned in 2022 to pickup the vehicle and bring it out West where I had moved. When I looked the vehicle over, I noticed that Firestone had only changed out the worst sections of the brake lines and left a large portion existing there - which is STILL rusted. They claimed (in 2022) that it must have rusted since 2020 but that's completely false as the splices they made are obvious and the vehicle sat in a temperature controlled garage for 2 years. Absolute LIARS and manipulators at this Firestone. They refused to complete the work that they promised and that they claimed they performed. The photo with this review is a section of the brake lines that th