Alternative Auto Care

I wanted to like this place, but can’t agree to the way they do business. Their model of “honesty and transparency” would be great if it didn’t translate to “huge unnecessary diagnostic bills.” I just feel like they don’t listen to you here and it’s very frustrating! My first experience I went in because my 2017 car was hesitating unexpectedly. It was very abnormal and difficult to replicate so I explained my problem and asked if I could show them some research I did of other people with similar experiences. They flat out told me no they don’t trust forum posts (fair to an extent but it’s also smart to use all your resources). They then charged me $200 for diagnostic tests and came back and told me they found nothing wrong and they couldn’t help me. They could only refer me to other auto shops they thought could better help me. Least to say, I was very unhappy and became skeptical of their business. My second experience, I had gotten a diagnostic report on my car from Firestone telling

I brought my car in and ended up needing significantly more work than I thought. The diagnostic system they use is thorough, detailed, and trustworthy. Not only did I feel comfortable with the issues/problems they found; I didn't feel taken advantage of like I was being ripped off. Their team is top notch and have perfected customer service. I was informed of my choices every step of the way, and was taken through each issue with my car in details I could understand. With all the work that needed done on my car, they were able to complete my car in a day! I couldn't recommend Alternative Auto Care more; I had an incredible experience and will be coming back for regular maintenance moving forward! Thanks AAC Team! Services: General repairs & maintenance, Wheel alignment, Vehicle safety inspection, Brake service & repair, Vehicle Inspection, Oil change, Tire rotations, Air & cabin filter replacement, Brakes, Auto maintenance, Battery

This place is amazing! They are the most thorough and thoughtful auto shot I've ever been to. They take great pride in providing the best quality work in the city and it shows! I love them! Only place I'll take my car! Not the cheapest but not bad considering the level of work they provide!