V.I.P Auto Service Center LV 1

This place took an hour for a smog and told me that it would only take 15-20 mins witch is already a good amount of time for a smog. Didn’t apologize for the wait or anything, and told them that I had to be somewhere and said it would take any longer than 15-20 mins.

I used to love to come to this one, because the men were always informative and nice. Today, Phil told me if I wanted them to replace the break pads, with the ones I had purchased, it would be $130.00. They replaced my break pads, but didn't say a word to me further. I figured everything was OK.. After I drove off, the brakes were still squeaking. I called back. Phil said the rotors were old. Why didn't they tell me that while I was there? Were they upset because I brought my own brake pads? Since when do they fix your car and say NOTHING to you? Terrible.

They have really good customer service. They were efficient and provided me info about what else was coming due for maintenance on our car without making me feel like they were just trying to sell me something I did not need.