AAA - Huntersville

Several weeks ago, I brought my car into AAA due to the fact that my Dashboard lights kept coming on. I had already had 2 different mechanics look at the vehicle and couldn't figure it out. Lex McPherson is the name of the mechanic that works at AAA. He not only diagnosed the problem, he also was able to instruct me on how to contact the dealership to get the issue resolved. He literally saved me close to $10,000 in repairs, as this turned out to be a design flaw in the engine. I cannot recommend him highly enough. The man knows his engines. And I am forever grateful for it.

I took my 2013 RAM 1500 5.7L Hemi pickup truck to AAA - Huntersville for the AAA Maintain Oil Change Package. I had their $69.99 coupon for a full synthetic oil and oil filter change plus a free tire rotation and multi-point inspection. Good price for all that. A couple things were a little odd however. I dealt with a service writer named Tony and the service technician was Keziah. Tony came to me in the waiting room to ask if I wanted the air filter replaced. My response was, "Is it dirty? Does it need replacing?" He didn't know because it would require removing some screws to remove the cover for the air filter. So what is so hard about that? Later on Tony told me the wheel lock key in the glove compartment for the 4 locking lug nuts didn't fit so they couldn't do the tire rotation. This had never been a problem in the past at Lake Norman Chrysler Dodge Jeep RAM. I paid the bill for the oil change and the first thing I did when I got to my truck was check the wheel lock key. I had no

2 different estimates for the same work. Over inflated tires, after tire rotation, creating an awful ride. Had to bring car somewhere else to figure out the problem.