Car Craft Auto Body Hazelwood

Poor customer service vehicle is still riding bad after it got fixed had an insurance claim and payed the invoice that was given six months later I get an email saying I owe more money. This is a fraudulent company. Services: Steering & suspension repair, Body & Trim

My car was in the shop here for four months (after being stolen and recovered) and I had an awful experience. Parts shortages are totally understandable but staff repeatedly lied to me and my insurance agent throughout the process, were rude and dismissive, ordered parts for a different car, lost paperwork, never returned my calls as promised, and were very slow to complete basic steps in the repair. After three and a half months they tried to return my car to me when the whole car was making a loud noise and shaking, and after further repairs I still had to take it to another shop (who diagnosed and fixed the problem in two hours). My insurance agency was as exasperated as I was, which is saying something because I had to take the bus everywhere for four months. The shop did switch management about halfway through my repairs which didn’t solve all the issues but I hope that they are able to implement some changes to customer service in the future.

Courtney kept me updated on the progress and was extremely helpful. Mitch was very meticulous and went the extra mile. Overall, they were professional, courteous, and organized. Also very satisfied with the workmanship. A+ service! Services: Painting, Body & Trim