Florissant Glass Co.

Daughter kicked a ball through a house window. 14 deg outside. Called Florissant glass and owner Joe picked up after hours. Met me at his shop to get me cardboard for the window for the night. Guys came out next day and knocked it out. Super nice super professional. Home town service and just straight up legit guys to deal with. Highly recommend. Service: Glass installation

Extremely poor communication skills from owner/mgr. ***. Very unprofessional customer service approach, and rude. Belligerent! Was screaming at me and his face was turning red. After I was quoted the wrong price initially, by him, when I went to shop to pay, he tried to charge me another $100, and tried to refuse to give me a receipt for the work that had already been done. I refused to pay more, and told him, he could come back to my house and uninstall the 3 very thin, small pieces of glass that his tech had just installed in my basement windows. He also refused to guarantee them. Told me, he doesn't do that. WHAT? What business doesn't back their work. The ONLY positive, was the tech who installed the windows. Overall, overpriced and didn't back up his work. Will never use again. Worst customer service experience of my life!

I don't like writing bad reviews but I got to say this. I don't recommend this shop to ANYONE at this time. I've had a guy come to my home during the summer and apparently never gave the shop the results from visiting my home. Spoke to the shop. They told me "we'll get back to you" and they never did. Months go by and I decided to visit in person. The visit went well. Got a new appointment made. They tech No call, no show. Tried calling them to ask what happened. No answer and no voicemail. Tried again later and when I did get someone they had to contact the guy that was supposed to come out to ask where I was on his schedule. Once again NO CALL BACK AT ALL. So in their office they either can't keep track of a job or don't even try to keep a record. I took off work 2x to be home for their appointments. Professionally speaking time is money and it was wasted twice. The only reason they didn't get a 1 star was because they weren't rude, they're just very unorganized and possibly unders