Sears Imported Autos Collision Center

Do not use this body shop! I made an appt, weeks in advance, they told me that they needed 1 day to get the rear window. They have had my SUV for 12 days and it hasn't been moved in 11 of those days. I have called for an update 3 times and Dave never called me back. My rental is almost 100$ a day and my vehicle is just sitting there. I will never use them again. I called again today and the woman at the front was so rude and not empathetic. AVOID THIS SHOP! Update: My car was completed on 9/18/2023, 21 days after I dropped it off. I had 1 request of them through this, which Dave told me he would write on the paperwork. I wanted the glass to be held on to, because it was just scratched, not cracked. He said that it was not a problem. When I picked up my car there was no mention of this and Dave told me "they already threw it in the dumpster, I don't know what to tell you". Seriously avoid this shop.

If you want long wait times and awful repair quality, look no further. I was without a truck for 30 days for a repair that should have taken far less than a month. Upon getting it back, they installed the wipers wrong and reinstalled broken parts back onto my truck. Within 2 weeks I've discovered water leaking from the A-pillar. It went back for repairs once already but is still leaking water from the same spot. It also has water sloshing in the door now. I've been patient, but now I have to go back a third time for repairs.

Zero stars. Worst experience in a long time. Shop is very unprofessional. Shows a lack of consideration and basic communication. Brought my collector vehicle to this location to make sure the job was done right. Job was delayed for months based claim of lack of communication between shop. The shop passed the buck to insurance, but made zero effort. They claim they are busy, yet this deceptive, they may be busy, but that doesnt merit this lack of accountability. I have full glass coverage, zero deductible. After waiting many weeks with no follow up, i called receptionist on 3 way call with safelite and felt like i did the shops job for the shop. Claim is was always fully approved. According to safelite. Yet work is now approved. Weeks later still no follow up i call to verify the complete job will be addressed, correctly inspected. Get inspection , told they couldnt replace a necessary component , sunshade slider, because wouldnt have to drop the headliner. Turns out you do have to