Mercedes-Benz Service

I absolutely adore the Mercedes Benz dealership that I had the pleasure of purchasing my first car from two years ago. I still remember my salesman, Kevin, who was such a kind and attentive person. He took the time to listen to my needs and helped me find the car that was perfect for me. The dealership's customer service is unparalleled. Their commitment to customer satisfaction is one of the reasons why I would highly recommend this dealership to anyone in the market for a new or used car. Services: Tires, Steering & suspension repair, Vehicle Inspection, Auto detailing, Wheel alignment, Oil change

I was so excited to buy my car from Mercedes-Benz of Ann Arbor. It all turned sour when I started experiencing issues with the speakers. I called the dealership and dealt with a rude receptionist, which was heartbreaking. I explained why I was calling and that I was hearing a crackling and muffling sound through my car speaker. I brought it to the service department and told them about it. They said they couldn’t hear anything without thoroughly investigating it. They made me feel like I was crazy, but the issue continued. Finally, I took the car to Mercedes Benz of Chicago, and after they investigated adequately, it was noticed that only one speaker was connected, which created the issue. It took them one week to figure it out; they told me they would find the issue and fix it before returning my car. Looking back, I should have never gotten my car from Mercedes Benz of Ann Arbor. They are all about the selling portion but terrible at maintaining the relationship.

I am rating the dealership as a whole, at the time of my visits, not specific individuals. Some of them are quite good, but they are working within a system that seems broken. When I purchased my vehicle, the nature of the maintenance done under the certified pre-owned agreement was greatly overstated, and I soon was urged to bring the vehicle in for additional "recommended" work to the tune of about $2000. This included hundreds for, essentially, inspecting the lights and wipers. It reminded me of the joke on Car Talk about "blinker fluid." When I complained, the service lead called me and explained that the best thing is to pay for 3 years of this in advance, so that I just don't have to think about it. When I recently needed service, I quickly learned that a number of service personnel had quit, leading to major difficulties for the dealership and clients. It was clear that the remaining service personnel were put in an impossible situation. Even prior to this situation, thoug