BMW of Ann Arbor Service center

I asked the BMW dealership to fix the cab light in my Mini Cooper which would not turn off, and to the replace the battery. Had they run a basic diagnosis on the car and told me at the time that the wiring itself was an issue, I would have been prepared then to take to another mechanic or a Mini dealership. However, what I thought was a good job turned into a nightmare- they actually made a terrible mess of the electrical panel of my Mini by disconnecting a wire for the cab light that also powered much of the internal & external lighting and I was left with no front or back tail lights, headlights, brake lights, or any power to my dashboard or air conditioning. I was put into an EXTREMELY dangerous situation driving on the highway and on dark country roads with no lights at all. When I went back and asked them to fix it, and they did so by taking out the bulbs and reconnecting the wire again. This did not work, as once again the power did not work. When I returned today to ask them

My first service appointment was great. I was treated wonderfully. Every step was clearly explained. A small concern about a floor mat the bunched up while driving was taken Seriously and addressed at no cost. It was the kind of service you expect when buying a BMW. Service: General repairs & maintenance

I was traveling through town when a sidewall on a tire burst. No tire shops had the correct tire within 50 miles so we thought to try the dealer. Neal and his techs were able to slide us right in and get us back on our 10 hour trip. Very helpful and kind! Only concern was the service dept did not answer the phone the day prior. Carol actually returned our message 7 hours after we left the dealer the next day. Had it not been for Neal and crew, my business would have gone elsewhere. Service: Tires