Auto Clinic of Maryland - Caton Auto Clinic

Went in for a diagnosis of an issue, agreed to $250 initial diagnosis. Ended up getting billed $1400 without agreeing or signing anything. My vehicle , a 2004 Buick Lesabre, was stalling out randomly without warning. I checked fuel rail pressure and it seemed very low. As my vehicle had just reached 90k miles I assumed this was fuel pump related. I purchased and installed a new fuel pump and to my surprise it did not fix the problem. Feeling stumped I did some quick research for a shop nearby that could diagnose my vehicle. Unfortunately, I chose Caton Auto Clinic. I had my vehicle towed here and agreed on a 250$ diagnosis. They seemed very nice and I felt safe leaving my vehicle with them. My family gave them multiple phone numbers as we work full time and I was leaving the state for a week. A few days later I get of a flight with missed calls from Caton Auto Clinic. My bill was now up to $1400. They went ahead and replaced the issue, which turned out to be a MAF sensor to my frustrat

Top notch customer Service!! I want to mention that I have never been in or used Caton Auto before. My day started with me going to NTB for help with the issue I had after I called the location and the Store Manager requested me to come up to the store so he can help out. Once there, not only was I treated rudely in front of my 9 yr old Daughter, I was told..."I can't help you", "I don't know how to do that", and then pretty much ignored. So, I immediately left NTB and I drove up the street and saw Caton Auto. I decided to stop in. I walk into the office and was greeted by more than 1 person. I mentioned the issue I had and briefly mentioned what happened at NTB. The Service Manager Chris just took care of the issue!! No questions asked, no hassle. He just took care of and resolved the issue, that had nothing to do with Caton Auto. AMAZING!!!! I have already passed out 5 of his business cards and told 15 people of the OUTSTANDING customer service I received. I will continu

Very honest folks, they are very transparent and will not recommend a service that they think is a waste of money. Not the cheapest place, but we will be taking our vehicles here even after we move out of the area. Fantastic communication. Deana is great.