Vehicle Repair Center (VRC) of Western Mass LLC

Bill and Brandy are amazing. This shop goes the extra mile to make sure things are done right the first time. They do not charge you for excessive things that do not need done or feed you lines about other service your vehicle needs. Bill spent all day off and on working to get my brake lights fixed on my Silverado as they were constantly on causing other issues. It was said to be a brake light switch which was replaced twice already. After hearing that he looked further and found a broke wire that he so carefully worked at to fix. Problem solved and everything works. $25 dollars cheaper than I was quoted also. Very, very reasonable work and knowledgeable staff. Will definitely trust them with any of my vehicles and recommend them to all. Thank you guys.

I've worked with Bill at Vehicle Repair Center since it opened. I followed him after working with him elsewhere. He and his team have serviced my vehicles for 14 years from minor to major. Oil changes, suspension, brakes, tires, alignment, transmission, body work, even an engine change. He addresses my concerns, educates me and advises me for not only today but 2 years from now as well. Customer service at its best.

It’s unfortunate that I have to write this review but I can’t in good conscience not share this perspective. I took my car here recently for some work that was needed to pass inspection, when I took my car back for reinspection it failed, because the folks at VRC failed to realize what “LF and RF marker lights were” I was a tad frustrated but figured it was an honest mistake, they took care of it free of charge so I thought no big deal. Originally I took my car here because my girlfriend had a good experience with them, unfortunately her most recent experience with them was anything but; she had taken her car there also to get it to pass inspection, with a clear set of what needed to be done,they ended up holding her car an entire day ... did nothing with it..:.and didn’t even tell her until the end of the day. The craziest part? They did this AGAIN after she specifically told them what needed to be done. She dropped her car off at 8, called at one to see how everything was going and t