Firestone Complete Auto Care

Do NOT bring your car here! I used them previously because I wanted to get a tire repaired since a nail got stuck in it. They said the tire couldn't be repaired, and when I asked them to put the spare on they said the spare was too old so they couldn't. They tried to sell me a set of 4 new tires and get me to sign up for a credit card. I ended up just buying a replacement tire from them. A few weeks later I brought my car back in because I was having trouble with weird clunking noises when I went over bumps (this had been happening for a while so I don't think it was their doing). They told me that my sway bar link and bushings were loose and that one of my back tires was missing brake pads. Now this sorta sounded alarms in my head because Firestone was the last place to touch my vehicle and they worked on my tires, SPECIFICALLY THE BACK ONES. Now I may not be a mathematician but something wasn't adding up... But I needed the problem fixed that day so I let them do it. TERRIBLE MISTAKE

I took my 2013 KIA Optima in for a brake repair last Wednesday. The front brakes were sticking and locking up after longer drives. They diagnosed it as a rear brake problem and 2 collapsed brake lines on the front. I immediately knew this sounded far fetched with 2 lines collapsing. They performed the work and charged me $968.00 for rear rotors and pads and 2 brake lines. I picked it up Friday and drove it 25 miles to my house and nothing was repaired. The brakes were locking up and burning smell just like it was when I took it. I will never take them anything in the future. I won't even allow them to perform an oil change anymore. I was essentially robbed! Service: Brake service & repair

We had four tires plus brakes and rotors put on our 2014 SUV. The folks there were great to work with. They didn’t try to up sell something we didn’t want. We knew the tires we wanted going in though. After they replaced the items we got an AWD error on the car. We took it back in and they checked it out with diagnostic equipment at no charge. We will likely go to them for our oil changes from now on too. I would recommend them to anyone. If you want cheap-o tires, there’s places for that. If you want good tires and great service, Firestone is hard to beat. Services: Tires, Auto engine diagnostic, Wheel alignment, Brakes