Reed Collision Center

They did an amazing job on my Chevy! I hit a coyote and messed up the drivers side. The got it done as quick as possible! The staff were amazing and very helpful!

Pretty sub par job that they did to my car after I hit a deer in my ‘13 GC, and somehow didn’t realize the steering wheel was 45° degrees to the right when the wheels were pointed straight and the transmission cooler that they replaced ended up falling off so I ended up taking the whole front end off by myself just to fix that. Actual body work was decent, but they seem very unorganized in the front office and when something bad happens the advisors and managers seem to kinda panic and the communication process between the collision center and the dealership service center is atrocious as it took an hour long process to get my car back even though everything was paid for. *What really put the cherry on top was the bullet hole that I ended up finding on my car’s hood after a 2 month long wait for it to get fixed and then they refused to pay for it to get fixed because I had driven my car off. Didn’t know people were having shootouts in the repair lot lol.

The manager Collin is the only reason I decided to give this a 3 star review. If not for him this would easily be a 1. My car also looks beautiful again. Firstly, communication here is a problem. Cars are most of our only forms of transportation. I rely on this to have a job. So knowing details and estimated dates are necessary. I made every call to communicate and get updates, all but one of the calls made to me were return calls. Secondly, during these calls prior to Collin, I received no actual answer. Instead it felt I was being spoken down to and told stories. On simple questions, like what date were parts ordered!! I took my car in on 11/13, by 11/29 parts were finally ordered and my new estimate to my insurance was made. This is a week and a half of my car sitting and waiting. I was told these parts would be ordered and further damaged assessed upon arrival. I finally received my car back on 12/19. The estimate was 3 weeks and it ended up being almost 5 in a half weeks. I unders