AAA North Riverside Car Care Plus

I came here to get my car serviced the day after Thanksgiving. I needed an oil change, new wiper blades and my passenger tail light was not properly working. I was greeted by Charles the manager. He made sure he followed up with me regarding everything that his staff was doing on my car. Once he realized I needed a new tail light house, he explained that they couldn't find it at any local auto stores and that it would be expensive to purchase through the dealership. I then looked on another website I found the part for a few hundred dollars cheaper. Charles installed the new tail light house in less than 20 minutes. I will definitely be back to this establishment. If you want quality work done, with reasonable prices, and a cordial staff, AAA at North Riverside is where you should take your vehicle.

Wow- I had a really unpleasant experience. I was sent to this shop from my AAA tow man who stated he didn’t have the correct battery on hand for me. When I arrived at the store I was aggressively told that it is “not my problem” that the battery provided to me by AAA originally was dysfunctional. I was denied service for no discernible reason. When I asked for a jump home since the car is literally dead in the parking lot and I was also denied this. I asked for a manager and was told I could call tomorrow. I will be making a formal complaint with the company- I have never been treated so poorly in my existence by a customer sales rep. I was yelled at in front of other customers which was humiliating. I had to walk across the street to costo to buy a jumper pack while sitting in front of a battery repair shop, because the staff felt it was “not their problem” to help me. I’ve been a AAA member for 12 years.

Last year they didn’t want to recharge my a/c. Several calls were made, and they told me the schedule was booked 3 weeks out. My wife called and the guy tells her they can do it same day, that they operate on first come, first served basis. We drove for 5 minutes to drop off the car, and then they told me “someone had just got there in line ahead of us”. The poor guy tried to tell his manager he just talked to us on the phone, but the manager said they couldn’t do it. I was hoping they had gotten better, so I called today to see about scheduling an oil change (I’ve had no issues in the past, they have been very professional and good at the work). But after being on hold for 10 minutes with no explanation (are they busy assisting customers? Are they short staffed?) I hung up. After reading other reviews, we will take our business elsewhere.