Merlin Complete Auto Care

I have been going here for oil changes since purchasing my 2018 Explorer. On my last oil change I was told that my brakes needed to be replaced soon. And they were right. 2 days ago my brakes started grinding but because of my new schedule with the Carpenters union and their closing hours I would not be able to get in till Saturday. When I called to make an appointment today I was utterly shocked to say the least when Shawn ( I hope that is his name ) and his team offered to stay open late tonight to get my brakes done and keep me rolling safely. I am a customer for life. I appreciate their kindness and cannot express enough how they saved me! Keep up the great work ladies n gents!!!

We’ve been having these guys maintain our car for a few decades now. We had a noise in our tire we wanted them to check and found out the lug nut was stripped or broken. That means this whole time they’ve been claiming to rotate our tires and weren’t. When confronted, they tried to sell us new tires and told us to take the car somewhere to fix the lug nut. Dishonest practices. Loyal customers also need to be cautious and check to make sure the work they say they are performing they actually are.

Love this shop! Tim is especially helpful, considerate, and fair!! It's always a joy to stop by! These are really sincere, good guys, there to help you out. Even when another shop might not. I'm beyond thankful to them. -I hope your business flourishes. ☺️