AutoZone Auto Parts

This location has poor customer service skills. I’ve had bad experiences in the past but today I spoke to the manager there because my dad brought in my brakes as they were worn and have a lifetime warranty for replacement. Even though I’ve had them replaced before the manager Nacho was adamant that my car and the brakes were no where to be found. My memory is good and I knew my facts and provided three phone numbers and STILL even after trying to explain he was not budging. How is it possible that they can’t see it in my account? I have all my records so I was baffled. Well not only did they charge my dad for the brakes but they gave us the wrong ones. I called the other Caldwell location because that is where my dad started but they were out of stock. When I called them I spoke to ANNA who deserves her props. Not only has she been there 16 years less than the manager I spoke to yet she knew what to do. And instantly found my account and proof that my car and brakes were listed. My da

Products are great...sometimes feels like the associate working with you is overworked, or just doesn't want to be there...

The store was empty with two employees who were doing nothing. They didn't assist me. When I went to the counter to check out, they asked if I was paying with a card. I said I was, so they told me I could use the self checkout. Guess I'll check myself out using my Amazon cart next time.