Ford Service Center

Normally dislike dealerships. But this place was very different. A team of employees that seamed happy to help. Not pushy or demanding. Several different managers introduced themselves and offered assistance. Pretty good bait and switch on price. Not at all what was advertised. Plus $2000 “paint protection”. We walked on the price. Still give them a good rating for how pleasant and non-pushy.

They are doubling their prices and justifying the price hike with worse services. This place used to be Nalley's Ford at Sandy Springs. I have used them for maintenance and services on my 2013 Ford F150 since I bought it back in Q4 2013. The team of Nalley’s was friendly, knowledgeable, and efficient. Their charges were reasonable compared with other Ford dealers I tried. However, ever since Jim Ellis took over a few years ago, the deterioration of service quality and hike in prices are noticeable. It reached the breaking point for me today. I made an appointment online about a week ago. There are some water leaking issues with my truck. Its engine oil needs to be changed, and the rear brake pads need to be replaced. I noted in my online appointment that I need to confirm how long I need to wait and if they can address the problem. The girl who called to confirm my appointment said that she would make sure the team is ready with parts to address the leaking issue. She told me that they

Horrible communication at the service department. After 2 weeks of my car being in the shop I was told it was ready and when I came to pick it up, the car was still not ready. I am now going on the fourth week of not having a car and no one can pick up the phone to give me any information. When I am able to get someone to pick up the phone, I am given conflicting information. I do not recommend this Ford to anyone. I have bought 10+ cars from this dealership and remain on a first name basis with many of the technicians but still cannot receive basic customer service. Not to mention I am still paying an arm and a leg for poor service. Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Transmission replacement, Auto maintenance, Auto brake replacement, Battery, Oil change