Mercedes-Benz of Wesley Chapel Service Center

Brought my vehicle in for a recall repair. The service was great from start to finish. When I got there, they were ready for me right away. My service advisor was friendly and pleasant. She called me about 30 min before my service would be complete to let me know I could head over to pick it up. The pick up was just as easy as the drop off. Wonderful experience overall. Will definitely continue doing business here.

I've already done this once before. This will be short and to the point. Purchased a new car in mid-November. Vehicle only came with one key fob. To say that it was difficult to get a key fob would be a kindness. I was handed off to salesmen, General Managers and on up the the line until I got to Edens. I made (without exaggeration) at least 10 phone calls trying to get this resolved until I called MB USA. Nothing happened for weeks until one of your service people took over and suddenly the key fob was ordered and ready to be programmed in about 5 days. Chloe took over from there and the issue was solved. Chloe did a professional job. You can take your entire sales staff and throw them in the trash. I have NEVER had such a low level of customer service. Customer service at this dealership is 100% non-existent! I would've had a better experience buying a Yugo.

I had an awesome experience shopping for my car car here with the help of Brandon the sale rep and his sale manager Dean. Their customer service was excellent, great service skill than the one I experienced in Tampa dealership. Thanks again for helping me pick the right for me for the new year guys! Couldn’t be more thrilled driving off the lot with a brand new ride. ☺️????????