Service King Collision Castle Rock (Now Crash Champions)

After an auto accident I was recommended to Service King through my insurance company. I was blown away with the professional service I received from Tanner and Berkly at the front front desk. I absolutely loved the twice-a-week updates on the progress of my vehicle repairs instead of “dead silence” from another companies. The lounge area at Service King is comfortable & welcoming for other, less time consuming items. At the end of the day, I can’t say enough for Berkly and Tanner. An added surprise was to find my car washed and sparkling clean when I picked it up today! Services: Painting, Body & Trim

Unprofessional, poor quality service and frustrating lack of communication . Took our car in more than 6 times to have fender painted due to being rear ended. Not only could they not match the paint, they actually asked us to pick out the color and told us we would have to live with it! The rear fender was not secured properly after they attempted to fix it, we asked to bring it back to have bumper secured and when we showed up for our scheduled time they told us they could not accommodate. It was a scheduled appointment! The color still does not match and now we are taking the car to a different auto body shop. The new shop said there was no way they would release our car looking like this. One of the absolute worst customer experiences we have ever had! Also, if they offer a rental, which they were kind enough to do, make sure you ask for non smoking if you don’t like burnt seats and cigarette smell. When we returned the car and mentioned this fact the manager actually told us that

I had a side mirror that was ripped off and Service King got me going. Made the repairs. Had my car clean when I picked it up and were just terrific from start to finish. One process change I would ask would be to align the drop off time with delivery of parts. But that really is minor and any further body work I need, I now have a place to go.