NAPA Auto Parts - The Rock Parts Co

Most knowledgeable parts guys around always has been they do everything but fix it for you

Terrible customer service complete with attitude. And, don't trust them, went to have rotors resurfaced. They said probably cant be done as they're too close to min spec and warped. But, he was happy to sell a me a new set, i was skeptical (another clerk wasn't any better) based on his attitude. ... I left and had them resurfaced at another shop who indicated they were well within spec and they turned well without issue. I was also considering a new set based on a 20% of sale online/in-store. However, they wouldn't honor the ad and said the rotors were an "ineligible" product even though I COULD order online and receive the discount..not ineligible there... They won't honor ads running on the NAPA website, bad attitude, and dishonest. I will never do business at Castle Rock "Rock Parts" NAPA store again and will recommend others don't either. I've always had a good experience at other NAPA stores, never at this one..

Patrick is the absolute best and found my dad a mystery part online and didn’t give up cause they didn’t have it in stock. Truly good worker and very knowledgeable