Castle Rock Chevy Buick GMC

I had a fantastic experience with my purchase. Other dealerships wouldn’t consider placing an order due to “supply” issues. Castle Rock reached out promptly and arranged my order quickly. Only took two months for my vehicle to arrive, and it only had one minor item needing retro fitting. Once the Yukon was delivered the staff, Maverick, Rogan, and Tony were great to work with. They have earned my business!

I scheduled my first oil change on my 2022 Chevy Colorado with a very enthusiastic helpful advisor on the phone. He said of course I can bring it here for the free first oil change even though I bought it at another dealer. So when I showed up for my appointment, a different advisor (who they had to find somewhere in the building) told me that the "free" oil change had expired after a year. There was no notice that it would expire. I said never mind I will do it my self which I've done on all my cars. He said let me talk to the manager who said OK it's free. The advisor (Dominic) then told me if I do my own oil change, it will void the Powertrain Warranty. That is a total lie. The Magnuson-Moss Warranty act (a 1975 Federal Law) makes it illegal to void a warranty if you do your own work. As long as you don't damage the vehicle and recommend keep your receipts. So that's alot of words to say don't bring your car here for service!

I just bought my 8th jeep from them yesterday and once again they were wonderful. Ray Robertson has been the salesman every time. He and the dealership are kind thoughtful and honest. I highly recommend Ray and the dealership.