Firestone Complete Auto Care

SAM....RUDE..... Wow how does Firestone have business with him checking people in. So Gruff.... Was dropping my car off for routine tire rotation and alignment. I also mention my check engine light came on if they could check it. He says..gruffly its $99.00 do you want to get into this with the scans. I said last time they checked it quick and kind of knew. He acted like I did not say anything. I have been going there for ever 2 sets of tires work and have always been treated good... When I booked the appointment I asked if I could be taken back to work it is so close , If they have a person no problem. They always do this for me because they need your car all day for even tire rotation.. But I asked him he said no he could not take me back to work ( very coldly and rude). I askes if I drop off later could they help me with this.NO i dont have anyone. I said I cant leave my car...OK...... It probably work Sam did not want . FIRESTONE keep Sam in the back with

Had my wheels rotated here. Warned them beforehand that the wheels MUST be torqued with a torque wrench in a specific order as I've had steering wheel shake before when things were done with an impact gun. The guy seemed offended that I asked him to do things this way and semi-rudely said "everything will be done correctly". I picked up the car when they closed and had a huge steering shake when slowing between 30-50mph. Went back the next day and he wanted me to leave the car there again for the day. Ended up going to the dealer to have it done correctly. Problem went away. I forgot the service advisors name but older white guy with tattoos. I'd avoid this place in the future.

Had the tire indicator go on in my CRV. I had a nail in a tire and the team at Firestone fixed it for a very reasonable price while we had lunch at the Cheesecake Factory. Great experience and recommend them. When shopping for tires, I will be back. Thanks Firestone