Lexus Santa Monica Service

Took my car in for a oil change today and everyone was kind and helpful. Service was quick and super convenient to be able to make payment online. Only downside was that my car wasn't even washed. I've taken my vehicle to other Lexus dealers and I'm always happy to see my clean spotless and sometimes even with a full tank. Santa Monica Lexus sure didnt impress me.

I’ve owned a few Lexus vehicles from various cities and this location has been very disappointing. The service center is separate from the dealership so I can’t view and test other cars while mine is being serviced. I’m currently sitting here for over an hour waiting for my loaner vehicle despite calling in for it in advance. The people are nice and polite but that’s only one part of the experience. Also, as you can see in the photo I posted the ceiling is falling apart in a way that I would not expect in a luxury brand service center in Santa Monica, CA.

Total ripoff... I went to Lexus SM Service because of an oil leakage I had noticed with my car. While I did agree to a $259 inspection fee that would go towards the cost of repair, in hindsight, that itself was a ripoff — these guys can easily identify the reason for an oil leakage so it really should have been about half of that or less. Then I got the proposed bill for my repair: $4,300...if I wasn't in grad school (ie no current income), and if the car was worth a lot more, maybe I would have considered, but they didn't offer me any alternative to this or any suggestions on what I should do. I went home and Google'd it and found a oil leakage substance I could do put in my car myself for $12, so I gave it a shot. Well, it fixed the problem and saved me 99.7% of the cost (aka $4288). These guys are the epitome of a car service repair shop trying to take advantage of you.