Royal Auto Group Service

I have been going to Royal Auto group since 2018 for all of my Mazda service and repair needs. The team has shown me nothing but the highest respect and has always had excellent service. My work woth service rep Julio has always left me feeling reassured about their ability to address my needs. I love how they show me videos of my car to explain in detail what they see during service examinations and diagnostic work. I feel that the process is transparent and I am never made to feel pressure to add things that are unnecessary. The team is straight forward about what is needed and when it is needed by so I can make the financial decision on when to pursue replacements. I have only gone to royal auto group since I moved to San Francisco and I will continue going back.

A couple of days ago I did realize the front driver tire of my 2013 Volvo S80 had a cut on the tire wall probably due to the age of the tire (5+ years). After calling a few places to shop around for best prices and availability, I was transfer to Gary, the tire specialist from Volvo of San Francisco. Gary patiently explained everything I needed to know and consider to replace the tire. Since the problem was related to aging of the tire, even though the other 3 tires had plenty of life (tread) left on them, I made the decision to replace all 4 tires because I do drive long distances to visit family every few weeks. The new tires needed to be ordered, but they were made available the next day from their own warehouse. Yim from customer service treated me so professionally and welcoming that at times it felt as we were old friends doing business. Overall a great experience from the initial phone call to the moment I left with 4 new tires and the excellent guarantees offered by Volvo deale

Royal Auto Group has been pretty reliable for fixing most of my car needs. Sometimes it can be a bit pricey but the hands on service, text responses, and video recap of issues before pickup make it a seamless experience.