Natomas Auto Body & Paint

I think it's hard to find a car shop to trust, but I have found it and I never go anywhere else now. I've had a few unfortunate reasons to see them- an accident, a metal piece hitting my car on the freeway, a hit and run, and most recently my back bumper started to pull off after the bottom got stuck on something. The damage wasn't bad and I could almost get the pieces to snap back in. Almost. I called for an appointment and they scheduled same day, shortly before closing. I got there and they asked what I was looking for. I just needed it to snap back in and I couldn't make that happen. There was one small piece that was broken that kept it from lining up properly. The person I spoke to asked if I had 10 min for them to look at it. He brought my car back minutes later with the bumper on and didn't charge me! Rather than taking advantage of me, they did a very simple repair that took them a few minutes, and didn't charge. I was and am so grateful. That is how you gain custom

It took this place over a month to complete my car’s repairs which they estimated would take about a week. During this time, they provided zero updates and modified the pick-up date about 4 times without notifying me or providing any updates. After having called on multiple occasions, the rationale that they provided for not being able to release my car to me ranged from parts not coming in, mechanic quitting, and missing insurance payments. After speaking to my insurance provider, they clarified that this repair shop hadn’t sent out the remaining requests for payments until the night before, all of which was after the pick-up date they had identified. Essentially, the auto repair shop would not release my car to me, even though the repairs were completed-due to missing payments from the insurance-though they never submitted the request to the insurance. Once everything was paid, I arrived to the repair shop to pick up my car at which point they stated that they still needed to attach

They went above and beyond to restore my car to its previous condition (even better condition with a beautiful detail clean) had a problem with tpms lights being on. They were able to bring someone in with the proper tools to reset it. I couldn’t be happier. Services: Painting, Electrical, Body & Trim